How Do I Get Rid of SPAM Calls?

Spam calls are a constant headache for businesses, interrupting work and cluttering inboxes with useless messages. But with an Interactive Voice Response (IVR) system, you can automatically filter out spam, direct real customers to the right place, and keep your team focused on what matters. Here’s how to set up an IVR system that helps you manage calls efficiently while keeping spammers at bay.

Step 1: Access Your IVR Automation

Once you log into your Go High Level account, navigate to the Automation section from the dashboard. You may see existing IVR setups, but for this guide, we’ll create a new one from scratch. Choose the IVR Recipe, which automatically triggers when someone calls your business number.

Step 2: Configure the IVR Menu

The IVR system should start with a welcome message. You can select a male or female automated voice and decide how many times the message should loop. Your initial menu options might look like this:

• Press 1 to hear a list of services.
• Press 2 to leave a voicemail.
• Press 3 to speak to a team member.

If the caller does not select an option, the menu will repeat. If they still don’t respond, the system disconnects the call to prevent unnecessary disruptions.

Step 3: Filter Real Customers from Spam Calls

To improve call handling, add an If/Else Condition to check if the caller is an existing lead or customer. If they are already in your system, their call can be assigned to the appropriate team member. If not, they will go through the standard IVR process.

Additionally, if a caller is a new lead, you can automatically assign them to a team member and forward their call. Use the “Only apply to unassigned contacts” option to prevent duplicate lead assignments.

Step 4: Improve Caller Navigation

A common issue with IVR menus is that callers may need to go back and choose another option after listening to your services. To fix this, add a “Go To” Action that redirects them back to the main menu. This allows them to make a more informed decision without hanging up and calling again.

Step 5: Automate Lead Follow-Ups

For missed calls, set up an “Add to Workflow” Action that enrolls the caller in an automated follow-up sequence. For example, if they leave a voicemail, they can be added to an Advanced Missed Call Text Back Workflow that automatically messages them to keep the conversation going.

Step 6: Block and Remove Spam Callers

To ensure your system stays clean and efficient, enable Do Not Disturb (DND) for All Channels on spam callers. Then, add a Delete Contact action to prevent spam numbers from clogging up your system. This keeps your inbox clear and helps you focus on real customers.

Why This Matters for Your Business

By implementing an optimized IVR system, you can:

• Reduce spam calls and free up your phone lines for real customers.
• Ensure new leads are handled quickly without manual intervention.
• Improve customer experience by making it easy to reach the right team member.
• Spend less time filtering calls and more time focusing on your business and family.

With the right IVR setup, you can streamline your call management, eliminate spam, and never miss an important lead again!